Privacy Policy

Effective Date: January 1, 2025

At Sam's Club ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://samsclub.sarl/ and use our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username and password)
• Payment information (credit card details, billing address)
• Shipping and delivery information
• Purchase history and preferences
• Communication preferences
• Any other information you choose to provide

1.2 Automatically Collected Information

When you access our website, we automatically collect certain information, including:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Clickstream data
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Social media platforms
• Payment processors
• Marketing partners
• Data analytics providers

2. How We Use Your Information

We use the collected information for various purposes, including:

• Processing and fulfilling your orders
• Managing your account and providing customer support
• Communicating with you about products, services, and promotions
• Personalizing your shopping experience
• Improving our website and services
• Conducting analytics and market research
• Preventing fraud and enhancing security
• Complying with legal obligations
• Sending marketing communications (with your consent)
• Administering contests, surveys, and promotions

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality
• Deliver targeted advertising
• Analyze traffic patterns

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

4. Third-Party Analytics

We use third-party analytics services, including:

• Google Analytics: To analyze website traffic and user behavior
• Facebook Pixel: To measure advertising effectiveness and deliver targeted ads

These services may collect information about your online activities over time and across different websites. For more information about how Google uses data, visit Google Privacy Policy.

5. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (payment processing, shipping, marketing, analytics)
• Business Partners: Companies with whom we collaborate to offer products or services
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or sale of assets
• With Your Consent: When you authorize us to share your information

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data
• Secure socket layer (SSL) technology
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your information
• Restriction: Request restriction of processing
• Data Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for processing where consent was given
• Opt-Out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our website is not intended for children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We take appropriate safeguards to ensure your information receives adequate protection in accordance with this Privacy Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Marketing Communications

With your consent, we may send you marketing communications about products, services, and promotions. You can opt out of receiving marketing emails at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly
• Adjusting your account preferences

Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders and account.

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

14. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including those outlined in Section 8 above. Our legal basis for processing your information includes:

• Performance of a contract with you
• Legitimate interests
• Compliance with legal obligations
• Your consent

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after changes are made constitutes acceptance of the updated policy.

16. Contact Us

Thank you for trusting Sam's Club with your personal information. We are committed to protecting your privacy and providing you with an exceptional shopping experience.