Refund Policy

Effective Date: January 1, 2025

At Sam's Club, we want you to be completely satisfied with your purchase. This Refund Policy outlines our procedures for returns, refunds, and exchanges. Please read this policy carefully before making a purchase.

1. Return Period

1.1 Standard Return Window

Most items purchased from Sam's Club can be returned within 30 days of the delivery date for a full refund or exchange, provided they meet our return conditions.

1.2 Extended Return Period

Certain product categories may have extended return periods:

Product Category	Return Period
Electronics (unopened)	30 days
Electronics (opened)	15 days
Clothing and Fashion	60 days
Home Goods	30 days
Health and Beauty	30 days (unopened)
Groceries and Food Items	14 days (unopened)

2. Return Conditions

To be eligible for a return, items must meet the following conditions:

• Original Condition: Items must be unused, unworn, and in the same condition as received
• Original Packaging: Items must be in their original packaging with all tags, labels, and accessories
• Proof of Purchase: You must provide a valid proof of purchase (order confirmation, receipt, or invoice)
• Return Authorization: You must obtain a Return Authorization (RA) number before returning items
• Not Damaged: Items must not be damaged, altered, or modified by the customer

3. Non-Returnable Items

• Opened food items and groceries
• Opened health and beauty products (cosmetics, skincare, personal care items)
• Intimate apparel and swimwear (if hygienic seal is broken)
• Personalized or customized items
• Gift cards and prepaid cards
• Downloadable software or digital products
• Perishable goods
• Items marked as "final sale" or "non-returnable"
• Items without proof of purchase
• Items damaged due to misuse or negligence

4. How to Initiate a Return

4.1 Step-by-Step Return Process

Follow these steps to return an item:

1. Contact Customer Service: Email us at support@samsclub.sarl or call +445908766116
2. Provide Order Details: Include your order number, item(s) to return, and reason for return
3. Receive RA Number: We will provide you with a Return Authorization (RA) number and instructions
4. Package the Item: Securely pack the item in its original packaging with all accessories
5. Include Documentation: Include a copy of your order confirmation and the RA number
6. Ship the Item: Ship the item to the return address provided (you are responsible for return shipping costs unless the item is defective or we made an error)
7. Track Your Return: We recommend using a trackable shipping method
8. Receive Confirmation: We will email you once we receive and process your return

4.2 Return Shipping Address

5. Refund Processing

5.1 Inspection Period

Once we receive your returned item, we will inspect it to ensure it meets our return conditions. This inspection typically takes 2-5 business days.

5.2 Refund Approval

If your return is approved, we will process your refund according to the following timeline:

• Refund Initiation: Within 2-5 business days of approval
• Credit to Original Payment Method: 5-10 business days (depending on your financial institution)
• Email Notification: You will receive an email confirmation when the refund is processed

5.3 Refund Method

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Card: Refunded to the original card
• PayPal: Refunded to your PayPal account
• Bank Transfer: Refunded to the original bank account

5.4 Refund Amount

The refund amount includes:

• The full purchase price of the item(s)
• Original standard shipping costs (if the return is due to our error or defective product)

The refund amount does NOT include:

• Return shipping costs (unless the return is due to our error or defective product)
• Original expedited shipping costs (if you chose expedited shipping)
• Any duties, taxes, or customs fees

5.5 Partial Refunds

Partial refunds may be issued in the following situations:

• Item shows signs of use or wear
• Item is missing accessories or parts
• Item is returned outside the return window (at our discretion)
• Item packaging is damaged (but product is intact)

6. Exchanges

6.1 Exchange Process

If you wish to exchange an item for a different size, color, or product:

1. Follow the return process outlined in Section 4
2. Indicate that you want an exchange when contacting customer service
3. Place a new order for the desired item
4. Once we receive and approve your return, we will process the refund

6.2 Price Differences

If the exchanged item has a different price:

• If the new item costs more, you will be charged the difference
• If the new item costs less, you will receive a refund for the difference

7. Defective or Damaged Items

7.1 Reporting Defects

If you receive a defective or damaged item, please contact us within 7 days of delivery. To report a defective or damaged item:

• Email us at support@samsclub.sarl with your order number
• Provide photos of the defect or damage
• Describe the issue in detail

7.2 Resolution Options

For defective or damaged items, we will offer one of the following solutions:

• Full Refund: We will refund the full purchase price, including original shipping costs
• Replacement: We will send you a replacement item at no additional cost
• Partial Refund: If you wish to keep the item despite the defect, we may offer a partial refund

7.3 Return Shipping for Defective Items

For defective or damaged items, we will provide a prepaid return shipping label. You will not be charged for return shipping.

8. Wrong Item Received

If you receive the wrong item due to our error:

• Contact us immediately at support@samsclub.sarl
• We will arrange for the correct item to be sent at no additional cost
• We will provide a prepaid return label for the incorrect item
• You may keep the incorrect item until the correct item arrives

9. Cancellations

9.1 Order Cancellation

You may cancel your order before it ships by contacting us immediately. Once an order has shipped, you cannot cancel it and must follow the return process.

9.2 Cancellation Refund

If you successfully cancel an order before shipment:

• We will issue a full refund to your original payment method
• The refund will be processed within 2-5 business days
• If payment was already processed, the refund timeline follows Section 5.2

10. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account or credit card statement
2. Contact your financial institution (processing can take time)
3. Check your PayPal account (if applicable)
4. If you still have not received your refund, contact us at support@samsclub.sarl

11. Return Shipping Costs

11.1 Customer Responsibility

You are responsible for return shipping costs, except in the following cases:

• Item is defective or damaged
• We sent the wrong item
• We made an error with your order

11.2 Shipping Recommendations

We strongly recommend:

• Using a trackable shipping method
• Purchasing shipping insurance for valuable items
• Keeping your tracking number and shipping receipt

We are not responsible for items lost or damaged during return shipment.

12. International Returns

12.1 International Return Policy

International customers may return items subject to the same conditions as domestic customers. However, please note:

• You are responsible for international return shipping costs
• You are responsible for any customs fees, duties, or taxes incurred during return
• Refunds will not include original international shipping costs
• Processing time may be longer for international returns

12.2 Customs and Duties

We are not responsible for any customs duties, taxes, or fees incurred on returned items. These charges are the customer's responsibility.

13. Restocking Fees

Sam's Club does not charge restocking fees for standard returns. However, restocking fees may apply in the following circumstances:

• Large or bulky items (e.g., furniture, appliances) - up to 15% restocking fee
• Special order or custom items - up to 25% restocking fee
• Items returned outside the return window - at our discretion

Any applicable restocking fees will be deducted from your refund amount.

14. Fraudulent Returns

We take fraudulent returns seriously. Activities that may be considered fraudulent include:

• Returning items that were not purchased from Sam's Club
• Returning used items as new
• Returning items with missing components
• Excessive or abusive return patterns
• Returning counterfeit or altered items

We reserve the right to refuse returns, limit future purchases, or take legal action in cases of suspected fraud.

15. Warranty Information

15.1 Manufacturer Warranties

Many products come with manufacturer warranties. These warranties are separate from our return policy. For warranty service:

• Refer to the manufacturer's warranty documentation
• Contact the manufacturer directly for warranty claims
• We can assist in facilitating warranty claims when possible

15.2 Extended Warranties

If you purchased an extended warranty or protection plan, please refer to the terms and conditions of that specific plan.

16. Seasonal and Sale Items

16.1 Sale Items

Items purchased on sale or with a discount are eligible for return under the same conditions as regular-priced items, unless specifically marked as "final sale."

16.2 Final Sale Items

Items marked as "final sale" cannot be returned or exchanged unless they are defective or we made an error.

16.3 Clearance Items

Clearance items may have limited return periods or may be final sale. Please check the product page for specific return information.

17. Gift Returns

17.1 Returns with Gift Receipt

If you received an item as a gift and have a gift receipt:

• You can return the item for store credit or exchange
• The store credit will be for the amount paid by the gift giver
• You will not receive a cash refund without the original payment method

17.2 Returns without Receipt

If you do not have a gift receipt:

• Contact us to verify the purchase
• You may receive store credit at the current selling price
• We reserve the right to limit returns without receipts

18. Bulk or Business Orders

Returns for bulk or business orders may be subject to different terms. Please contact our business sales team for information about bulk order returns:

• Email: support@samsclub.sarl
• Phone: +445908766116

19. Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

The return policy in effect at the time of purchase will apply to that transaction.

20. Contact Us